About Our Products
What types of skincare products do you offer?
We specialize in premium skincare essentials including BB & CC creams, face moisturizers, face oils, serums, lip care treatments, and night creams. Our products are carefully curated to help you maintain healthy, glowing skin.
Are your products suitable for all skin types?
Our collection includes formulations for various skin types. We recommend checking individual product descriptions for specific suitability information. Many of our serums and oils are designed to be adaptable to different skin needs.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting the option to save your information for future purchases. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if the order hasn’t been processed for shipping.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Shipping & Delivery
Where do you ship?
We offer global delivery to skincare enthusiasts worldwide, excluding some Asian and remote regions. Our streamlined process ensures your products arrive safely wherever you are.
What are my shipping options?
We offer two convenient options:
– Express Skincare Delivery: $12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Global Beauty Shipment: Free via EMS for orders over $50 (15-25 days after dispatch)
How long does order processing take?
We hand-pack each order with care within 1-2 business days before dispatch. During peak seasons, processing may take slightly longer.
Can I track my order?
Yes! All orders include real-time tracking so you can follow your beauty parcel every step of the way to your doorstep.
Do you offer temperature-controlled shipping?
Yes, we take special care with temperature-sensitive products like our probiotic creams, ensuring they’re properly handled throughout transit.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if any product doesn’t meet your expectations. Items must be unopened and in original condition.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Product Care & Safety
How should I store my skincare products?
Most products should be stored in a cool, dry place away from direct sunlight. Some items like face oils and serums may benefit from refrigeration after opening – check product labels for specific storage instructions.
Are your products tested on animals?
We are committed to cruelty-free beauty. None of our products are tested on animals.
Still Have Questions?
Our customer care team is always happy to help at [email protected]. From tracking updates to special shipping requests for your skincare routine, we’re here for you.